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Alexandra Palace, London

26th - 27th APRIL 2019

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Here's all the need-to-know info for you visit to Family Tree Live…
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BUS SERVICE 
A FREE shuttle bus service will be running continuously on Friday and Saturday between Alexandra Palace Station, Wood Green underground station and the venue. Last bus from the venue will be 6.30pm on Friday and 5.30pm on Saturday. 

CASH POINT 
A cash machine is available in Palm Court (main entrance foyer).  The service is provided by the Bank Machine and may charge for withdrawals. Please note - the machine does not accept American Express and some international cards.

CATERING 
There is a variety of food services situated around the perimeter of the Great Hall. All catering is provided by the venue.

CLOAKROOM 
A cloakroom is provided by the venue and available in Palm Court (main entrance foyer). This service is provided by the venue and a charge will be applied.

DISABLED ACCESS
There is full disabled access around the venue with the exhibition all on the ground floor. There are dedicated accessible bays in the Grove Car park (250 yards' walk up a slight hill) and the East Car Park at the Ice Rink end of the building. A drop off point is available outside the Palm Court Entrance via the west slip road where staff will assist with directions.

DISABLED TICKET POLICY

If a visitor has a full-time carer or attendant, free admission may be available for them when an adult ticket is purchased. This concession is only available by applying in advance, with supporting documentation to the Organisers.  Please send to: Exhibitions Department, Warners Group Publications, West Street, Bourne, Lincolnshire PE10 9PH or email exhibit@warnersgroup.co.uk  All documents must be received at least 7 days prior to the show. Confirmation of free carer admission will be emailed to you. The email must be printed and presented on arrival at the Day Visitor entrance for verification. Additional Adult ticket/s can be purchased either on arrival or in advance.

DOGS
No dogs are permitted apart from official guide/assistance dogs.

FIRST AID
If you require first aid, please contact the medical centre situated adjacent to the marble vesitbule between the Great and West Halls or contact one of the Organisers who will contact them for you.

HOW TO FIND US
For extensive directions to the venue, please click here

OPENING TIMES 
Friday 9.30am - 6.00pm
Saturday 9.30am - 5.00pm

PARKING
Parking at the venue is free.

NO SMOKING
Alexandra Palace operates a No Smoking policy including e-cigarettes.